Ace99's Terms & Conditions

01 Introduction & Eligibility

Ace99 (hereinafter referred to as the "Platform", "we", or "ace99") operates an online betting and gaming service for users in Bangladesh. These terms and conditions constitute a legally binding agreement between ace99 and all registered or unregistered users ("members").

By using the ace99 website or mobile app, registering, or accessing any of our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

Eligibility Requirements

• You must be at least 18 years old to use ace99.
• You must not be located in any country or region where online betting is prohibited by law.
• Each individual may only register one account.
• To register on ace99, you must provide accurate and truthful information.
• Individuals who have been ordered to refrain from gaming due to mental health reasons are not permitted to use ace99.

02 Account Registration & Verification

To create an account on ace99, you must provide your full name, date of birth, address, phone number, and email address. In line with ace99's KYC (Know Your Customer) policy, identity verification documents may be requested at any time.

Account Security

• Keep your password private and never share it with anyone.
• You may not allow anyone else to access or use your ace99 account.
• If you notice any suspicious activity on your account, contact ace99 Support immediately.
• Always log out of ace99 after using a public device.

KYC Verification Process

Ace99 may request identity verification documents in the following situations: prior to your first withdrawal, for high-value transactions, if unusual account activity is detected, or as part of a routine audit. Accepted documents include a National ID (NID), passport, or driving licence.

03 Deposit & Withdrawal Policy

Deposits and withdrawals on ace99 are easy via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

Deposit

• The minimum deposit on ace99 is ৳500, and the maximum is subject to the limits set by ace99.
• Deposits are normally credited to your account instantly.
• If your deposit is delayed for any reason, please contact ace99 support.
• Deposits from third-party accounts are not permitted.

Withdrawal

• KYC verification must be completed before making a withdrawal on ace99.
• Withdrawals are processed within 24 hours, and often sooner.
• Withdrawals must be made using the same payment method used for the deposit.
• Withdrawals may be put on hold if the bonus wagering requirements have not been fulfilled.

04 Bonus & Promotion Terms

Ace99 offers a variety of bonuses and promotions, each with specific terms and conditions that must be met. To find out more about ace99's bonus offers, Bonus Page Go.

General Bonus Terms

• The wagering requirement for each bonus is clearly stated in the respective ace99 bonus description.
• Multiple bonuses cannot be used simultaneously unless ace99 explicitly permits it.
• Bonus funds cannot be withdrawn directly — withdrawal is only possible after the wagering requirements have been met.
• Ace99 reserves the right to modify or cancel any bonus offer at any time.
• Ace99 reserves the right to cancel any bonus if misuse is suspected.

Welcome Bonus

The ace99 welcome bonus is exclusively available to new members on their first deposit. Any attempt to claim the welcome bonus through multiple accounts will result in all bonuses being cancelled and the accounts closed.

05 Betting Rules

All betting activities on ace99 are conducted under specific rules and regulations. ace99 offers a wide range of games, including Sports Betting, Live Casino, crash games, and slots.

General Betting Terms

• Once a bet is confirmed, it cannot be changed or cancelled.
• Minimum and maximum bet limits on ace99 are set individually for each game.
• Ace99 is not liable for any delays in bet processing caused by technical issues.
• Ace99 may void any bet placed based on incorrect odds or erroneous information.

Sports Betting

• Ace99 offers both live and pre-match Sports Betting.
• If an event is cancelled, ace99 will refund the stake for that bet.
• Betting based on match-fixing or insider information is strictly prohibited.

Live Casino

Ace99's Live Casino games are powered by world-class providers. The outcome of every game is determined fairly through an RNG (Random Number Generator).

06 Responsible Gaming Policy

Ace99 firmly believes that gaming and betting should be a form of entertainment. We want every member to enjoy ace99 in a healthy and responsible way. To learn more about ace99's responsible gaming policy, Responsible Play View Page.

Ace99 Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on how much you can lose within a given time period.
• Session Limit: Set a time limit on how long you can use ace99 in a single session.
• Cooldown Period: Take a break from betting for a set period of time.
• Self-Exclusion: Option to take an extended break from ace99.

07 Prohibited Activities

The following activities are strictly prohibited on ace99. Violations may result in permanent account closure and forfeiture of any remaining balance.

• Operating multiple accounts or using another person's account.
• Depositing funds through money laundering or illegal means.
• Attempting to hack, manipulate, or cheat the ace99 system.
• Organised activity to abuse bonuses ("arbitrage betting").
• Registering with a false identity or fraudulent documents.
• Harassing other users through the ace99 platform.
• Using automated bots or software to access ace99.
• Allowing minors to access or use your ace99 account.

08 Data Protection & Privacy

Ace99 takes your personal data seriously. We use SSL encryption and advanced cybersecurity technology to keep your information secure. To learn more about how we protect your data, visit our Privacy Policy Read.

• Ace99 does not sell your personal information to third parties.
• Ace99 may use anonymised data to improve its services.
• Information may be disclosed in response to lawful requests from law enforcement authorities.
• You may request the deletion of your personal data at any time.

09 Account Closure Policy

Ace99 may suspend or permanently close an account under the following circumstances.

Account Closure by ace99

• For any breach of these Terms and Conditions.
• If false information or fraudulent documents are detected.
• If money laundering or fraudulent activity is suspected.
• Failure to provide KYC documents within the required timeframe.

Account Closure by Member

You can request account closure at any time by emailing the ace99 support team. Please ensure all pending withdrawals are processed before closing your account.

10 Dispute Resolution

In the event of any dispute between ace99 and a member, both parties will first attempt to resolve the matter through mutual discussion.

Complaints Process

• Start by submitting your complaint via ace99's live chat or email.
• Ace99 support will provide an initial response within 48 hours.
• Complex issues will be escalated to ace99's senior team.
• Ace99's final decision will be communicated in writing.

11 Terms Update Policy

Ace99 reserves the right to update these Terms and Conditions at any time. For significant changes, ace99 will notify members via email or through the platform.

• Updated terms and conditions take effect from the date they are published.
• If you do not agree to the updated terms, please stop using ace99 and request account closure.
• Continued use of ace99 after any changes have been made will be considered acceptance of the updated Terms.

For any questions about these terms and conditions, please reach out to the ace99 support team. We're always here to help.