Ace99's Privacy Policy

01. Introduction

As one of Bangladesh's most trusted online betting and gaming platforms, ace99 places the highest priority on protecting our members' personal information. This Privacy Policy applies to your use of the ace99.ws website and the ace99 mobile application.

By registering with ace99 or using our services, you agree to this Privacy Policy. We encourage you to read it carefully. If you have any questions, don't hesitate to reach out.

Ace99 operates with full transparency. We want every member to know exactly where their data goes and how it is used. This policy is a reflection of that commitment.

02. What Information We Collect

Ace99 only collects information that is necessary to provide our services. We never collect data that isn't needed.

Personal Identity Information

• Full name and date of birth (for age verification purposes).
• Email address and mobile number.
• Residential address (for KYC verification purposes).
• National ID (NID), passport, or driving license details.

Financial Information

• Mobile banking number (bKash, Nagad, Rocket).
• Deposit and withdrawal history.
• Transaction amount and date.

Technical Information

• IP address and device information.
• Browser type and operating system.
• Logs of your activity on the ace99 platform.
• Cookies and session data.

03. How We Collect Information

Ace99 collects information through various methods, each requiring your consent.

Directly from you

• Information provided to ace99 when completing the registration form.
• Documents uploaded for KYC verification.
• Information provided when contacting ace99 support.
• When updating your profile or changing your password.

Automatically

• Through cookies and tracking technologies during your use of the ace99 platform.
• Through device permissions when using the mobile app.
• From the payment gateway during transaction processing.

04. Use of Information

Ace99 uses collected information only for specific, legitimate purposes. Any use of your data is governed by this policy.

Service Delivery & Improvement

• For ace99 account management and transaction processing.
• To customize bonus and promotion offers.
• To improve the ace99 platform's services and overall user experience.
• To identify and resolve technical issues.

Security & Compliance

• To prevent fraud, money laundering, and illegal activity.
• To meet legal obligations and fulfill regulatory reporting requirements.
• To verify age and ensure responsible gaming.

Contact

• To send you important transaction-related notifications.
• To keep you informed about new offers and updates from ace99 (only with your consent).
• To handle support tickets and resolve complaints.

05. Data Sharing Policy

Ace99 never sells your personal information. However, your data may be shared in the following limited circumstances.

Service Provider Partners

Trusted third-party services are used to handle ace99's payment processing, cybersecurity, and technology infrastructure. These partners only receive the data necessary for their specific functions and are required to meet ace99's privacy standards.

Legal Obligations

Ace99 is legally required to share information in response to valid, court-approved requests from Bangladeshi law enforcement or government regulatory authorities. Such disclosures will not exceed the bounds of the law.

When Information Is Not Shared

• Ace99 never sells your information to advertisers.
• No data is shared for commercial purposes without your explicit consent.
• Your information is never shared with any organization unaffiliated with ace99.

06. Cookie Policy

The ace99 website and app use cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies Used by ace99

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features on ace99.

07. Data Security Measures

Ace99 uses industry-leading security technology to protect your data, with safeguards operating across multiple layers.

Technical Safeguards

• 256-bit SSL/TLS encryption — bank-grade security.
• Two-Factor Authentication (2FA) support.
• Regular penetration testing and security audits.
• Real-time cyber threat monitoring system.
• Data backup and disaster recovery plan.

Administrative Safeguards

• Ace99 staff have limited and controlled access to user data.
• All staff complete privacy training and sign an NDA.
• In the event of a data breach, we commit to notifying affected users within 72 hours.

08. Your Rights

As an ace99 member, you have the following rights over your personal data. We respect these rights and are committed to helping you exercise them.

• Right to Access: You may request to know what personal information ace99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data after your account is closed.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Data Portability: You can request a copy of your own data.
• Right to Object: You may opt out of marketing communications at any time.

To exercise these rights support@ace99.wsto send us an email. ace99 will respond to your request within 30 days.

09. Data Retention Period

Ace99 does not retain your data longer than necessary. Different retention periods apply depending on the type of information.

Once the retention period expires, ace99 automatically and securely deletes or anonymizes your data.

10. Protection of Minors

Ace99 strictly prohibits registration and use of its services by anyone under 18. The ace99 Privacy Policy places special emphasis on protecting the data of minors.

• Ace99 does not knowingly collect personal information from anyone under the age of 18.
• Age verification is mandatory at the time of registration.
• If ace99 becomes aware that data has been collected from a minor, the account will be immediately closed and the data deleted.
• If a parent or guardian becomes aware of their child's account support@ace99.wsto get in touch.

11. Policy Changes

Ace99 may update this Privacy Policy from time to time. Changes may be driven by legal requirements, the introduction of new services, or security improvements.

What ace99 Will Do When Changes Are Made

• You will be notified via email or in-app notification before any changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• For significant changes, ace99 may request your consent again.

Continued use of ace99 after any changes will be considered your acceptance of the updated policy. We encourage you to review the policy carefully whenever you receive a change notification.

12. Contact

For any questions, complaints, or requests regarding the Privacy Policy, please reach out to ace99. Our dedicated privacy team is always ready to resolve your concerns promptly.